Our Terms and Conditions

Definition of the terminologies used on this page

  1. A 'Project' is any work undertaken or service provided by Kaizenet Ltd for the Client on their request and as described in our confirmation email to that Client.
  2. A 'Client' is a person, persons, business or organisation using any of the services provided by Kaizenet Ltd.
  3. 'Domain' is the website address as specified by the Client.
  4. 'Live' means the date the website is available on the Client’s chosen domain.
  5. 'Open Source Software' is software or script made freely available to anyone under the GNU General Public License (GPL).
  6. 'Hosting' is a yearly cost to keep a client's website activated on the Internet.
  7. 'Content' is both text and images that the Client requires on the website.

Terms and conditions of business

  1. The contract between Kaizenet Ltd and the Client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
  2. The works to be carried out shall be as set out in the Kaizenet Ltd confirmation email.
  3. Email will be the method of contact with regard to all communication. Although Kaizenet Ltd can be contacted by telephone, we will use email as our method of communication and therefore it is the Client's responsibility to inform us of any change in email address so we always have up to date email contact details. Kaizenet Ltd can not be held liable in any way relating to communication issues if we are not supplied a valid email address. Kaizenet Ltd will acknowledge all emails within 2 business days.
  4. Kaizenet Ltd will only commence work on a Project after receipt of a non-refundable, 50% deposit of the quoted Project fee from the Client. The remaining 50% payment is to be made on completion of the website. The website will be Live once the full payment is paid by the Client. A backup copy of the website files can be provided if required.
  5. The deposit paid to Kaizenet Ltd covers the cost of design work carried out as well as any admin work and communication with Kaizenet Ltd. The deposit is non-refundable.
  6. Kaizenet Ltd shall expect the Client to carry out sufficient research before proceeding with a website. This will include checking that the website and business will operate legally. It is important that the website is not in any way illegal.
  7. It is important for the Client to keep in contact with Kaizenet Ltd throughout the entire Project. If a Client does not make contact for 1 week we will make up to 5 attempts to contact the client by email and/or telephone. If we do not receive a response to these attempts of contact the Project may be terminated, and the deposit will not be refunded.
  8. Where images used on the website have been purchased by Kaizenet Ltd on behalf of the Client, these images are strictly for use on the website only. Kaizenet Ltd are not liable for misuse of these images by the Client or any other person's copying, altering or distributing the images to individuals or other companies.
  9. Kaizenet Ltd will host the website if the Client requires us to do so and on receipt of full payment of our Hosting fees. In doing so, Kaizenet Ltd will endeavour to provide a reliable and professional service to the Client at all times but do not guarantee that the website Hosting will be available at all times, especially in the event of a technical failure beyond our control.
  10. Kaizenet Ltd cannot be held responsible for anything adversely affecting the Client's business operation, sales, or profitability that might be claimed is a result of a service offered by Kaizenet Ltd.
  11. Where asked to provide search engine optimisation/marketing for a Client, Kaizenet Ltd do not guarantee any specific placement or high ranking on search engines.
  12. Kaizenet Ltd will provide the Client with an expected completion date for the Project if requested. Kaizenet Ltd will endeavour to meet any given deadline, but do not guarantee and are not bound in any way to complete the Project by this date. The expected completion date provided by any member of Kaizenet Ltd is purely an estimate.
  13. It is the Client’s responsibility to check with Kaizenet Ltd whether Open Source Software is being used or not.
  14. The Client shall not be charged for Open Source Software. If there is a charge for a website using Open Source Software, the Client is paying for the installation time and customisations if any. Open Source Software is not owned by Kaizenet Ltd or the Client.
  15. Kaizenet Ltd own all design and code of the website until the final payment has been received in full. Once final payment is received, the Client will then own the design and code of the website, unless Open Source Software is used. Images will have been purchased by Kaizenet Ltd for the Client, unless the images have been supplied by the Client. Images purchased by Kaizenet are licensed only for use on the client website and are limited to no more than 20 images dependent on the size of the project.
  16. All images displayed on the Client's website will only be used after authorisation by the Client, and are the sole responsibility of the Client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the Client or Kaizenet Ltd, they will be the sole responsibility of the Client.
  17. Domain names will be registered by Kaizenet Ltd with a third party provider and also registered to the Kaizenet Ltd current address. Although the domain names are registered to Kaizenet Ltd , the Client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, Kaizenet Ltd will do this within a reasonable timeframe.
  18. A domain name will be registered by Kaizenet Ltd on behalf of the client once we have received 100% of the payment.
  19. It is the responsibility of the Client to renew their domain names when due. If a domain name expires, Kaizenet Ltd can not be held liable for this. However, Kaizenet Ltd will make reasonable effort to contact the Client regarding domain renewal.
  20. When a Client renews Hosting with Kaizenet Ltd , this also includes domain renewal if the renewal is needed to keep the site functioning and was purchased as part of the Hosting package. If the Client does not renew the Hosting, their domain name could be made available to the public for purchase and Kaizenet Ltd can not be held liable for this.
  21. Renewal of Hosting is due on a yearly basis. The date of renewal will be annually from the date the website goes Live. The Hosting will not be renewed if Kaizenet Ltd cannot contact the Client or the Client requests for Kaizenet Ltd to not host the site.
  22. The Hosting renewal charge must be received within 10 business days of the Hosting expiry date. Kazienet Ltd reserve the right to deactivate any website where the Hosting has expired and the Client has not paid the renewal charge. There will be a reactiviation fee of £50+VAT if the Client wants to have the website reactitived again.
  23. If the Client does not use Kaizenet Ltd Hosting services, then the management and Hosting of the Domain name are the full responsibility of the Client.
  24. Kaizenet Ltd will provide 1 year free hosting providing the client pays their deposit payment within 48 hours. If the deposit payment is not received within 48 hours then Kaizenet Ltd reserve the right to charge £80+VAT for 1 years hosting of the Client's website.
  25. Should a Client wish to move Hosting away from Kaizenet Ltd, a £50+VAT admin charge will be issued, which must be paid before the transfer takes place.
  26. Kaizenet Ltd has no control of, or responsibility for, the content of Clients' websites. In no way does the textual or image based Content of our Client's web sites constitute Kaizenet Ltd endorsement, or approval of the website or the material contained within the website. Kaizenet Ltd has not verified any of the materials, images or information contained within our Client's web sites and is not responsible for the content or performance of these websites or for the Client's transactions with them. Kaizenet Ltd provides links or references to our Client's websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but does not guarantee or warrant that such links will point to the intended Client site at all times.
  27. Kaizenet Ltd are not liable for loss, damage or corruption to files or information stored on its servers or individual PCs relating to a Client's website. The Client is solely responsible for any information or files relating to its website.
  28. Kaizenet Ltd makes no claims that the contents of this website may be lawfully viewed or downloaded outside England and Wales. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the United Kingdom, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor's jurisdiction. The terms and conditions of this website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website's Content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.